Business Plan
The City's Business Plan and Key Performance Indicators (KPIs) and Key Statistics help measure and manage performance under the City's Strategic Plan – Cambridge Connected.
The Strategic Plan outlines the City's long-term direction and goals (where we want to go), while the Business Plan identifies the projects and initiatives that help achieve those goals (how we will get there). The Business Plan also helps identify how the City will maintain and improve the services residents rely on every day.
The City measures progress toward achieving its Business Plan by tracking Key Performance Indicators (KPIs) and Key Statistics. These measurable indicators show how well the City is performing against established targets, monitor service delivery trends over time, and demonstrate how current performance aligns with Council‑approved plans, such as master plans, growth forecasts, and the Strategic Plan.
Statistical information helps the City track activity levels and identify emerging trends over time. These trends can highlight where financial or human resources may need to be adjusted. Together, KPIs and Key Statistics support business and budget planning by improving resource alignment, informing decision-making, and identifying opportunities for service improvement.
For more information on the strategic work the City will undertake in 2026, see the document below.
