Report a By-law Concern
Want to report a by-law issue quickly and easily? The City of Cambridge now offers a Report Online option for residents to submit by-law concerns.
You may also contact the Municipal By-Law Compliance Team directly by phone at (519) 623-1340 or by email at bylaw@cambridge.ca. Residents are encouraged to leave a voicemail if there is no immediate response, and staff will respond to your concern within twenty-four (24) hours.
If you wish to report a by-law concern that requires immediate attention outside of our regular business hours, please contact the Waterloo Regional Police Non-Emergency Dispatch at (519) 570-9777 and press 1 to dispatch a Municipal By-Law Compliance Officer to investigate.
To report criminal activity, please contact the Waterloo Regional Police Service. Waterloo Regional Police Service can be reached by phone at the Police Non-Emergency Dispatch at (519) 570-9777. If there is an emergency, please call 911.
Complaint process
Please provide the following information when filing a complaint:
- complainant's name, address, and telephone number
- complaint location (address)
- explanation of the complaint and details to assist with an investigation
- summary of when and where the problem/infraction is occurring
Your complaint will be investigated as soon as possible. In most cases, Municipal By-law Compliance Officers obtain voluntary compliance with municipal by-laws; however, some require additional enforcement. When an individual does not voluntarily comply, the City must follow a process, and formal legal requirements take time. We appreciate your patience.
