Encampments & Unhoused

Encampments and homelessness remain pressing concerns in our city, and it’s crucial that we, as a community, approach the situation with compassion. Our primary focus should be on providing housing and access to essential services, as these are proven solutions to homelessness. Addressing this concern cannot be done by one level of government alone. Leading the way is the Region of Waterloo, which offers housing and homelessness support.

We empathize with residents who are frustrated with encampments in public spaces such as parks. It is important to know that as a municipality we have limitations on what we can do. Individuals concerned about encampments or unsheltered individuals can contact the Region of Waterloo directly at 519-575-4400. 

The Region's work includes:

Report an encampment issue

If you have a concern about an encampment:

  • call 519-623-1340 to report garbage, nuisance concerns, unsafe conditions or needles on City property
  • call the police at 519-570-9777 for non-emergency criminal activity
  • call 911 for emergencies or crimes in progress

Frequently asked questions

A homeless encampment is a place where people live unsheltered, often in tents, shanties, and/or tarps.

City staff work closely with the Region of Waterloo, and other community partners to ensure the unique needs of each individual living unsheltered are supported. No situation or individual are the same. Some individuals are more receptive to services than others and individuals have the right to refuse services under the Charter of Rights and Freedoms.

Time and patience are required to:

  • Build relationships and trust between individuals living rough and outreach workers
  • Find a proper shelter or housing solution that meets the needs of individuals (for example, youth, women, families, addiction services) Note: Shelter spaces are typically limited or full
  • Notify individuals that cleanup efforts will be taking place

Additionally, not all encampments are on City property. Some encampments are on private property such as CN Rail lands, GRCA lands, or Ministry of Transportation lands, or vacant land which requires coordination with landowners. Private landowners must arrange for removal and cleanup of encampments on their property.

Report an encampment issue

If you have a concern about an encampment:

  • call the Region of Waterloo 519-575-4400 to report the encampment 
  • call the City 519-623-1340 to report garbage, nuisance concerns, unsafe conditions or needles on City property, or Report Online
  • call the police at 519-570-9777 for non-emergency criminal activity
  • call 911 for emergencies or crimes in progress

Please use this form to report the hazard. 

If business owners or residents see someone using illegal substances openly in a public space, they should call the police at 911 or 519-570-9777.