There are a number of ways residents of the City of Cambridge can pay their water bill. If you miss a water bill payment, an interest charge of 1.25 per cent appears on your account the first day after the missed due date and on the first day of each month until the account is paid.

Lost your bill or receipt? Contact us to receive duplicate records. Please note that we charge a fee for duplicate receipts or account statements.

Pay at the bank

You can pay your water bill through most chartered banks and financial institutions. Make a payment at a branch or through your financial institution's online or telephone banking system. You need to provide your account number to set this up as a payment option at your bank.

Our office must receive payments by the due date to avoid interest charges. Be sure to pay before the due date as a bank payment may take as many as 5 business days to process.

Pre-authorized payment
You can pay your water bill using a pre-authorized payment plan. Funds are withdrawn automatically from your bank account on the due date indicated on your bill. To sign up for this option you must fill out a pre-authorized application form and provide the City with a void cheque.
Pay by credit card

You can choose to pay your water bill by credit card online or by phone. Use this service to pay online or call 1 (877) 810-7295 to pay by phone.

Please note that this bill payment option is through a third-party and is only available online and through the phone number provided. Paymentus Corporation charges a convenience fee for the use of their service. The fee is $2.50 for every payment up to $100.00 and $2.50 per hundred dollars or part thereafter.

Pay by mail

Pay your water bill by sending a cheque made payable to the City of Cambridge. Mail your cheque to:

City of Cambridge
P.O. Box 427
Cambridge, ON N1R 5W8

Print your account number on the front of your cheque and include your bill stub. Do not send cash through the mail. Our office must receive payments by the due date to avoid interest charges.

We add a charge to your water account, if your cheque doesn't clear. Payment receipts are only valid if your cheque clears.

Pay using our drop box

Pay your water bill using our drop box at the Dickson Street entrance to the Administrative Offices at City Hall. This drop box is accessible at all times. We only accept cheques made payable to the City of Cambridge. We do not accept cash payments made through the drop box.

Print your account number on the front of your cheque and include your water bill stub. Our office must receive payments by the due date to avoid interest charges.

We add a charge to your water account, if your cheque doesn't clear. Payment receipts are only valid if your cheque clears.

Pay in person

Pay your water bill in person during regular office hours at our Administrative Office located at:

50 Dickson Street
Cambridge, ON N1R 5W8

Hours of Operation:

Monday to Friday, 8:30 a.m. to 4:30 p.m.

Make your payment at the cashier counter on the main floor by cash, cheque or debit (interac). We do not accept credit card payments at the cashier counter.

We add a charge to your water account if your cheque doesn't clear. Payment receipts are only valid if your cheque clears.

High water consumption

An increase in water consumption compared to your previous bill can be a result of a number of factors, including:

  • Changes in consumption patterns
  • Leaks in your home
  • Leaking toilets
  • Appliances
  • Meter reading error
  • Estimates

Learn more about reasons for high consumption.

High Water Leak Adjustment Policy

Residential and not-for-profit water customers who experience a high water bill may be eligible for limited financial relief.

View the High Water Leak Adjustment Policy Report passed by Council for more information.

To be eligible for an adjustment, you must meet the following criteria:

  1. Residential or Residential Not-For-Profit organization
  2. High bill was issued in the last 90 days
  3. Additional water billed is at least 2 times your average consumption
  4. No prior adjustment was granted in last 12 months and no more than 2 adjustments in a 10 year period
  5. The high water problem has been identified and repaired (proof of repair is required as part of your application)

Submit your high water adjustment application online.

Water billing appeals

If an individual customers concern(s) cannot be addressed through the High Water Leak Adjustment Policy or the normal escalation process, they may have access to an appeal process.

The appeal committee addresses concerns which meet the following criteria:

  • A high water bill concern where an individual bill is greater than 2 times average consumption, greater than $250.00 and where no adjustment has already been granted under the High Water Leak Adjustment Policy
  • The concern(s) occurred within the last 6 months
  • The concern(s) has been reviewed within the High Water Leak Adjustment process and a discussion has taken place with either the Supervisor of Billing and Collection or the Manager of Revenue

Requests considered ineligible will not be reviewed under this process.

If your concern(s) meets the criteria, send us an email providing the specifics of your concerns and enter "Water Billing Appeal" in the subject line of the email.

View the Water Billing Appeals Process Report for more information.