The City of Cambridge now offers MyWaterAccount, a secure online portal that allows customers to view their water and wastewater billing and consumption history. Customers that sign up for this service can access up to two years of transaction history. You can even print or download your account information in a Microsoft Excel document for easy viewing.

Sign Up for MyWater Portal

Already registered? Go to the login page to access your account.

How do I register to see my water account information?

Register for your MyWaterAccount to create a secure login and password. Other information required for registration (found on your water bill) includes:

  • Account number
  • Name of account holder
  • Service address

Refer to your most recent water bill and be sure to enter all registration information exactly as it appears on your bill. Create a login and password to complete your registration.  

Already registered? Go to the login page to access your account.
How do I sign up for eBilling?

Want to receive your water bill electronically? Sign up for the City of Cambridge eBilling service.

This service allows you to receive your water bill in a PDF format, sent directly to the email address of your choice. You must provide a valid email address. We immediately cancel your enrollment in this program if your eBill is undeliverable to the provided email address.

The City sends your eBill approximately three weeks before the due date. You will no longer receive a paper copy of the bill.
How do I change the email address for eBilling?
It is your responsibility to ensure that the email address provided for the City of Cambridge's eBilling service is correct and is the email address that you wish your bills be sent to. You can change your e-mail for eBilling, if required.
How do I cancel my eBilling service?
If you would like to cancel your eBilling services, please provide your written request by email. By cancelling eBilling, you will no longer receive your bills electronically and will once again receive a paper copy of your bill through the mail.
How do I change mailing information?
If you are the registered owner and would like to direct your bill to an alternate address, or if you want to redirect a bill to a tenant for payment purposes, please submit a request for water service billing address change. Please note that to complete the mailing information change you need details that appear on your current bill. The changes will be updated to your account on the next business day.
I'm moving. How do I get a final water meter reading?

If you are the registered owner and are moving from your current location or if you want to produce a final bill for an existing tenant, you need to apply online for a Request for Final Water Meter Reading. You must complete all fields in order for us to process your request.

You must submit your request at least four business days before the date you require a final meter reading. A processing fee of $30 will appear on your final bill for your current address.
How do I set up a new water account?
If you are the registered owner and you are moving within/to the City of Cambridge or if you would like to set up a new account in your name and redirect the bill to a new tenant, you need to set up a new account for water and wastewater service. You must submit your application for a new water account at least four business days before the date you require water services. You must complete all fields in order for us to process your request. A processing fee of $25 will appear on your first bill.
I have a high water bill.  What should I do?
Please visit our water billing page for more information about common causes of high water and to review our High Leak Adjustment program.
What do I need to know about Tenant Accounts?

The City of Cambridge sets up accounts for tenant properties in the landlord's (owner's) name. As a customer service, the City will also redirect bills to a non-owner (tenant) upon the owner's request.

If you have any questions, please email the Tax and Water Division.
 How do I use the Connect Portal's features?

To learn how to use some of the Connect Portal's new features, watch the videos below.