Fibre Installation Project

Cambridge Selected for Major Fibre Network Expansion

A Canadian-owned utility company has chosen Cambridge as one of the first communities in Ontario to receive its new fibre-to-the-premises network as part of a major provincial investment. This new infrastructure will support residential areas, businesses, and future economic growth in the city. The City is also reviewing all construction activities to ensure they are coordinated, safe, and minimize impacts to residents and businesses.

The project will bring reliable, high-speed fibre internet to about 35,000 homes and businesses, and 13,000 apartment units. This upgrade will improve digital connectivity, support remote work, boost business competitiveness, and help grow the local economy.

Construction will mainly involve installing underground conduit and fibre within existing utility areas, so disruptions to residents and businesses are expected to be minimal.

This new fibre network will help:

  1. Attract and retain businesses, as fast, reliable internet is a key factor for many industries.
  2. Support entrepreneurship and small businesses by enabling access to digital tools and online markets.
  3. Attract skilled workers who value strong connectivity and flexible work options.
  4. Increase property values and improve occupancy rates in commercial and residential buildings.

Residents who live in areas where construction will take place will notice the following communication from the utility company:

  1. Construction letters
  2. Contractor hand-outs
  3. Billboards and awareness signage
  4. Postcards

Although the fibre network is being installed as a Utility, residents may choose whether to connect to it via their private property. There is no obligation to sign up for or purchase any services. Construction will begin on May 12 and continue across the city over the next 18 months, with full completion expected by 2028.
Residents can contact the project team with questions at: aeconfibreinquiries@aecon.com.

Here is where the Utility locates are typically located on your property:

 

Frequently Asked Questions

This project involves the installation of new fibre network infrastructure to support enhanced connectivity and future-ready telecommunications services throughout the community. Construction activities will take place in phases and may include work within boulevards, sidewalks, utility corridors, and other municipal rights-of-way.

Fibre infrastructure provides faster, more reliable connectivity for residents, businesses, and institutions. Expanding the network helps support economic growth, remote work, education, innovation, and future technology needs across the community.

Construction timelines may vary by neighbourhood and are dependent on weather, site conditions, and operational requirements. Residents in affected areas will receive advance notice before work begins nearby.

Residents may notice:

  • Utility locates and site markings
  • Directional drilling or trenching equipment
  • Temporary construction signage
  • Work crews and utility vehicles
  • Minor restoration work following installation

Crews will work to complete construction as efficiently and safely as possible.

No full road closures are anticipated as part of this project. Traffic may experience occasional minor slowdowns in active work areas, but crews will maintain access for residents, emergency services, and local traffic.

There may be limited temporary impacts to on-street parking immediately adjacent to active construction zones. Parking restrictions, where required, will be short-term and clearly communicated through signage.

The project is designed to minimize impacts to private property. In some locations, there may be limited temporary impacts to lawns, boulevard areas, or driveway edges where infrastructure connections are required.

Any areas disturbed during construction will be restored as close as possible to their original condition once work is complete.

No disruptions to waste collection services are anticipated. Residents should continue to place waste, recycling, and organics at their usual collection points on scheduled pickup days.

If access is temporarily restricted in a specific area, crews will coordinate to ensure collection continues.

Every effort will be made to maintain safe pedestrian access throughout construction. Temporary sidewalk detours may occasionally be required for safety reasons and will be clearly marked.

Yes. Water may be used periodically to control dust and debris in active construction areas, particularly during dry weather conditions.

Utility interruptions are not expected as part of standard construction activities. If any planned interruptions become necessary, affected residents and businesses will be notified in advance whenever possible.

Construction activities will generally occur during standard daytime working hours in accordance with municipal bylaws and permitted construction schedules.

Most work in front of individual properties is expected to be short-term in duration. The overall project schedule will vary depending on the size and complexity of each construction area.

Residents and business owners are encouraged to contact the project team in advance regarding:

  • Special events
  • Accessibility accommodations
  • Deliveries or operational requirements
  • Business access concerns
  • Scheduled functions or gatherings

The project team will work with residents and businesses wherever possible to coordinate construction timing or make reasonable adjustments to minimize disruption. Please contact aeconfibreinquiries@aecon.com.

Businesses will remain accessible throughout construction. Crews will work to minimize impacts to customer access, deliveries, and daily operations.

Businesses with unique operational needs are encouraged to contact the project team directly to discuss accommodations or scheduling considerations.

Project updates may be shared through:

  • Door hangers or mailed notices
  • Municipal website updates
  • Construction signage
  • Social media channels
  • Direct communication from the project team

Residents are encouraged to monitor project communications for updates related to schedules, progress, and restoration work.

Residents and businesses are encouraged to contact the project team with any questions, concerns, or accommodation requests via aeconfibreinquiries@aecon.com.

The Utility provider is paying for 100% of the project costs.

What to Expect

Project work will progress gradually, with construction crews moving through select areas of the city in phases. Residents and businesses in affected areas will be notified in advance of any upcoming work nearby. To allow for flexibility and efficient coordination, detailed timelines and maps will not be shared ahead of time, as work may shift based on conditions and scheduling.

 

Utility locates are a safety step done before digging or construction work.

They involve identifying and marking where underground infrastructure is located—such as:

  • Gas lines
  • Water and sewer pipes
  • Electrical cables
  • Telecommunications (internet/phone) lines

Specialists come to the site and use paint or flags to show where these utilities are buried. This helps:

  • Prevent damage to infrastructure
  • Avoid service outages
  • Reduce risk of injury

In simple terms: utility locates tell workers what’s underground so they don’t accidentally hit it.

 

Hydrovac excavation (or hydro excavation) is a safe digging method that uses high-pressure water and a vacuum system to remove soil.

How it works

  1. Pressurized water loosens or cuts through the soil.
  2. A powerful vacuum sucks up the mud and debris into a truck tank.

Why it’s used

  • Safely exposes underground utilities (gas, water, telecom, etc.)
  • Reduces the risk of damaging buried infrastructure
  • Works well in tight or sensitive areas
  • Minimizes surface disruption compared to traditional digging

Common uses

  • Daylighting (exposing utilities to confirm their location)
  • Trenching for pipes or cables
  • Working around existing underground infrastructure

Simple explanation

Hydrovac excavation = digging with water and a vacuum instead of shovels or heavy equipment, making it safer and more precise.

Horizontal digging (often called horizontal directional drilling or HDD) is a construction method used to install pipes or cables underground without digging a long trench on the surface.

How it works

Instead of digging straight down and opening a trench:

  1. A small entry hole is made.
  2. A drill bores horizontally underground along a planned path.
  3. Conduit or fibre cable is pulled through the drilled path.
  4. The surface is left mostly undisturbed.

Why it’s used

  • Reduces damage to roads, sidewalks, and landscaping
  • Minimizes disruption to traffic and residents
  • Allows work under obstacles like roads, rivers, and driveways
  • Faster and often cleaner than traditional trenching

Simple explanation

Horizontal digging = installing underground pipes or cables by drilling sideways underground instead of digging up the ground above.

A buried build refers to installing infrastructure underground instead of above ground. In simple terms, it means placing cables (like fibre internet) in the ground rather than on poles.

What it involves

  • Digging or drilling underground (trenching or horizontal drilling)
  • Installing conduit (protective pipes)
  • Running fibre or other cables inside those conduits
  • Restoring the surface afterward (grass, pavement, etc.)

Why it’s used

  • Improves appearance (no overhead wires)
  • Protects cables from weather (wind, ice, storms)
  • Reduces outages and improves reliability
  • Safer in dense urban or residential areas

Simple explanation

Buried build = putting utility lines underground instead of overhead on poles.

Conduit installation is the process of placing protective tubes (called conduits) underground or above ground to hold and protect utility lines like fibre-optic cables, electrical wires, or telecommunications lines.

How it works

  1. A path is created (by trenching or horizontal drilling).
  2. Hollow pipes (conduits) are installed along that path.
  3. Cables—such as fibre internet—are later pulled through the conduit.

Why conduits are used

  • Protect cables from damage (water, soil pressure, digging)
  • Make repairs or upgrades easier (new cables can be pulled through without re-digging)
  • Improve reliability and safety of the network

Where you’ll see it

  • Underground in neighbourhoods (common for fibre projects)
  • Along roads, sidewalks, and utility corridors
  • Sometimes above ground in industrial or commercial settings

Simple explanation

Conduit installation = putting protective pipes in place so cables can be safely run through them now or in the future.

 

Service vault installation refers to placing a below-ground access box (called a vault) that houses and protects utility connections—especially for fibre, electrical, or telecom systems.

How it works

  1. A hole is excavated at a planned location.
  2. A pre-built concrete or composite vault box is installed underground.
  3. Conduits (pipes) carrying cables run into and out of the vault.
  4. The vault is covered with a secure lid at ground level for access.

What it’s used for

  • Connecting or branching fibre cables
  • Housing equipment (like splitters or junctions)
  • Providing access points for maintenance and repairs

Where you’ll see it

  • Along sidewalks, roads, or boulevards
  • In green spaces or near buildings
  • Often visible as a small rectangular or round lid marked for utilities

Why it’s important

  • Keeps equipment protected and organized underground
  • Allows easy access for repairs or upgrades without digging
  • Supports reliable network connections

Simple explanation

Service vault installation = putting an underground box in place where utility cables can connect, branch, and be accessed for maintenance.

 

Aerial construction refers to installing utility lines above ground, typically by attaching them to utility poles.

What it involves

  • Running cables (like fibre, phone, or power lines) from pole to pole
  • Attaching lines using brackets, clamps, and support wires
  • Sometimes installing new poles or reinforcing existing ones

Where you’ll see it

  • Along roads and streets with utility poles
  • In both urban and rural areas
  • Often alongside existing power or telephone lines

Why it’s used

  • Faster and often less expensive than underground installation
  • Easier to access for maintenance and repairs
  • Suitable where underground installation is difficult or costly

Pros

  • Quick installation
  • Lower upfront cost
  • Easy access for repairs

Cons

  • More visible (can impact streetscape)
  • More vulnerable to weather (wind, ice, storms)

Simple explanation

Aerial construction = installing cables above ground on poles instead of burying them underground.

 

A laydown yard is a temporary outdoor space used during construction projects to store materials, equipment, and supplies.

What it’s used for

  • Storing pipes, conduit, fibre cable, and tools
  • Parking construction vehicles and machinery
  • Organizing materials before they’re installed
  • Supporting daily project operations

Where it’s located

  • Vacant lots or open land near the construction area
  • Industrial areas or designated staging spaces

Why it’s important

  • Keeps work sites organized and efficient
  • Reduces the need to transport materials long distances
  • Helps speed up construction timelines

Simple explanation

Laydown yard = a temporary storage and staging area where construction materials and equipment are kept during a project.

 

Splicing (joining the fibre)

Splicing is the process of connecting two fibre-optic cables together.

  • Technicians carefully align the tiny glass fibres and fuse them (called fusion splicing) or connect them mechanically
  • This creates a continuous path for the light signals that carry data
  • Done inside service vaults, handholes, or buildings

Testing (making sure it works)

After splicing, the network is tested to confirm signal quality and performance.

  • Specialized equipment checks:
    • Signal strength
    • Connection quality
    • Any breaks or issues in the line
  • Ensures the network meets required standards before being activated

Why it’s important

  • Ensures fast, reliable internet service
  • Identifies and fixes issues before customers are connected
  • Confirms the network is ready for use

Simple explanation

Splicing = connecting fibre cables together
Testing = checking that the connection works properly and reliably

Safety measures are the steps and precautions taken to protect people, property, and infrastructure during a project or activity.

In a construction context (like fibre installation), safety measures can include:

  • Utility locates to avoid hitting underground lines
  • Traffic control (cones, signs, flaggers) to keep roads safe
  • Protective equipment for workers (hard hats, gloves, high-visibility vests)
  • Barriers and fencing to keep the public out of work zones
  • Safe digging methods like hydrovac excavation near utilities
  • Regular inspections to ensure work meets safety standards

Why they matter

  • Prevent injuries and accidents
  • Protect existing infrastructure (gas, water, power lines)
  • Reduce disruptions to the public
  • Ensure the project meets legal and safety requirements

Simple explanation

Safety measures = the rules and actions taken to keep workers and the public safe during construction or other activities.

 

Post-build and restoration refers to the work done after fibre infrastructure has been installed to return the area to its original condition and finalize the network.

What it includes

1. Site Restoration

  • Repairing any disturbed areas such as lawns, sidewalks, roads, and driveways
  • Replacing grass, soil, asphalt, or concrete
  • Cleaning up construction debris and removing equipment
  • Ensuring the area is safe and visually restored

2. Filled Core Hole

  • A core hole is a small, drilled opening (usually in pavement or concrete) used to run conduit or fibre into the ground
  • After installation, the hole is properly filled and sealed with concrete or asphalt
  • This prevents water entry, maintains surface integrity, and restores safety

3. Fibre Distribution Hub (FDH)

  • A Fibre Distribution Hub is a key piece of above-ground or below-ground equipment that connects the main fibre network to neighbourhoods
  • During post-build:
    • The FDH is installed, secured, and tested
    • Final connections (splicing) are completed
    • It becomes the central point where fibre lines are distributed to homes and businesses

4. Final Testing and Inspection

  • The network is tested again to confirm performance and reliability
  • Inspections ensure all work meets safety and quality standards

Why it matters

  • Restores the community to pre-construction condition
  • Ensures long-term durability of infrastructure
  • Prepares the network for customer connection and service activation

Simple explanation

Post-build and restoration = cleaning up construction areas, fixing surfaces, sealing access points (like core holes), installing final equipment (like fibre hubs), and making sure everything works properly before service begins.