Blind man and girl at bus stop

City of Cambridge Accessibility Logo

The City of Cambridge is committed to providing quality service that is accessible to all persons. With the use of BrowseAloud, you can visit the City of Cambridge website and have content read aloud along with using other reading support features.Learn more at www.browsealoud.com

Browsealoud is free to users and simple to download at Get BrowseAloud


Sensitive Santa

City Departments

Accessibility Information and Inclusion Services

Accessibility

People with disabilities represent a significant and growing part of our population. According to Statistics Canada, about 1.5 million Ontarians have disabilities - about 13.5% of the population. It is estimated that 20% of the population will have disabilities in two decades. In Cambridge that represents close to 25,000 people.

The Accessibility for Ontarians with Disabilities Act (AODA, 2005), which became law on June 13, 2005, provided the province with the mandate to develop, implement and enforce sets of accessibility standards. The AODA (2005) applies to both public and private sector organizations with one or more employees in Ontario that provide goods, service, facilities or accommodation to the public.

The standards include accessible:

  • Customer Service
  • Built Environment
  • Integrated Standard which includes:


1. Additional General requirements
2. Transportation
3. Information and Communications
4. Employment
5. Design of Public Spaces

For more information about this standard please contact the Ministry of Economic Development, Trade and Employment

Accessibility at the City of Cambridge

Accessibility Planning and Inclusion Services can answer your questions about:

  • Accessibility issues related to municipal services
  • Accessibility Planning in Cambridge
  • Municipal obligations under Ontario Regulation
  • Accessibility Advisory Committee
  • Parking and/or snow removal issues
  • Concerns with roads, curb cuts, and street lighting
  • Information on Building and Zoning By-laws
  • Access to information and/or education on accessible design in the built environment
  • Accommodation and access to services - Program Supports and Adaptations
  • Telecommunications
  • Alternative Formats


In 2009 City Council approved the City of Cambridge Accessible Customer Service Policy followed by the municipalities Barrier Free Statement of Practice

The City of Cambridge is committed to providing quality goods and services which are accessible to all persons we serve; with this in mind we welcome your feedback, questions about the City's assistive devices and requests for City of Cambridge public documents in an alternate format. Please contact the Accessibility Planning and Inclusion Services (519) 740-4681 ext. 4689

City of Cambridge Multi-year Plan

City of Cambridge 2011 Accessibility Plan

City of Cambridge 2012 Accessibility Plan

Cambridge Accessibility Advisory Committee

Cambridge City Council appoints community members to sit on the Cambridge Accessibility Advisory Committee (CAAC). The role of the CAAC is to provide vision and direction to staff and Council regarding the removal of barriers that exist within Municipal services, practices and programs.

CAAC Terms of Reference

Training required for City suppliers of goods & services

Businesses and individuals that the City of Cambridge has contracted to provide goods or services to City customers must ensure that these employee are trained on providing accessible customer service. There are Provincial training resources available that can be used at no charge.

In 2013, City Council strengthened the City's commitment to accessibility by approving the Sustainable Procurement Policy emphasizing the importance of both building and purchasing goods and services that support accessibility, while lessening our carbon footprint.

City of Cambridge Sustainable Procurement Policy

Recreation and Leisure - Inclusion Services

Inclusion Services offers information on municipal services and recreation and leisure opportunities in the community for persons with disabilities. Please contact Inclusion Services at accessibility@cambridge.ca or (519) 740-7681 ext. 4689 OR ext. 4292 for information and support to access city programs and events.

Programs are offered Spring, Summer, Fall and Winter and include (but are not limited to):

ACCESS Cambridge Newsletter
Community Inclusion Recognition Award
Leisure Buddy (1:1 support service program for children, and youth ages 3-25 with special needs
Activities for Less (fee subsidy program for municipal programs)
JumpStart (fee subsidy program through Canadian Tire)

PAL (Personal Assistant for Leisure Activities Card)
PAL Card Info Brochure
PAL Card Application


Summer Programs and Support Services for children with Special Needs