City Departments
Accessibility Information and Inclusion Services
Accessibility and Inclusion Services
On this website you are able to access a variety of information concerning accessibility, planning, programs and services.
The City of Cambridge is committed to providing quality service that is accessible to all persons. City Council approved the Accessible Customer Service Policy in February 2009.
In an effort to break down barriers in the built environment, Cambridge has adopted the City of London's Facility Accessibility Design Standards. This building standard goes beyond existing regulations and is applied to all new buildings and renovations owned, operated or leased by the municipality. These standards have been adopted - or adapted - by more than 50 municipalities and organizations in Canada and the United States.
The City of Cambridge Accessibility Plan is developed annually in partnership with senior city staff, the Accessibility Advisory Committee (AAC) and the public at large.
New standards impact private sector business
The Ontario Government is developing new accessibility standards in the areas of customer service, transportation, information and communications, employment, and the built environment. The Accessiible Customer Service Standard is now law, while the other four standards are under development. The standards will apply to all public and private sector organizations in Ontario. You'll find an overview of the status of the five standards on our website.
Training required for City suppliers of goods & services
Businesses and individuals that the City of Cambridge has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service.
Training outlines and information is available at AccessON.ca
Inclusion Services can answer your questions about...
On this website you are able to access a variety of information concerning accessibility, planning, programs and services.
The City of Cambridge is committed to providing quality service that is accessible to all persons. City Council approved the Accessible Customer Service Policy in February 2009.
In an effort to break down barriers in the built environment, Cambridge has adopted the City of London's Facility Accessibility Design Standards. This building standard goes beyond existing regulations and is applied to all new buildings and renovations owned, operated or leased by the municipality. These standards have been adopted - or adapted - by more than 50 municipalities and organizations in Canada and the United States.
The City of Cambridge Accessibility Plan is developed annually in partnership with senior city staff, the Accessibility Advisory Committee (AAC) and the public at large.
New standards impact private sector business
The Ontario Government is developing new accessibility standards in the areas of customer service, transportation, information and communications, employment, and the built environment. The Accessiible Customer Service Standard is now law, while the other four standards are under development. The standards will apply to all public and private sector organizations in Ontario. You'll find an overview of the status of the five standards on our website.
Training required for City suppliers of goods & services
Businesses and individuals that the City of Cambridge has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service.
Training outlines and information is available at AccessON.ca
Inclusion Services can answer your questions about...
- Accessibility issues related to municipal services
- Accessibility Planning in Cambridge
- Municipal obligations under the Accessibility for Ontarians with Disabilities Act (AODA, 2005)
- Accessibility Advisory Committee
- ACCESS Cambridge Newsletter
- Parking and/or snow removal issues
- Concerns with roads, curb cuts, and street lighting
- Information on Building and Zoning By-laws
- Access to information and/or education on accessible design in the built environment
- Program Supports and Adaptations
- Telecommunications
Recreation and Leisure
- Accessibility issues related to municipal recreation programs and services
- Leisure Buddy (1:1 support service program for children, ages 3-21, with special needs)
- Activities for Less (fee subssidy program)
- JumpStart (fee subsidy program)
- Task Force for Inclusive Recreation in Cambridge
- SunBlast Playground Program for Special Needs participants
- PAL (Personal Assistant for Leisure Activities Card)
- Adaptive Equipment options
- Kids in Camp (1:1 support service program for children with special needs to attend summer playgrounds or day camps, ages 3-12)
- Special Hockey International - Cambridge Ice Hounds
- General Specialized Program Inquiries
To provide feedback on accessible programs/services please use this customer feedback form
For additional information, questions or to express comments/concerns that relate to accessible services please contact:
Andrea Riley
PO Box 669
50 Dickson Street
Cambridge, ON N1R 5W8
Ph: 519.740.4681 ext. 4689
Fax: 519.740.7302
TTY: 519.623.6690
email: rileya@cambridge.ca