Update on April 14, 2020:

To help stop the spread of COVID-19, we’ve temporarily revised our installation procedure to not include any in-house access. ICONIX crews will only be undertaking contactless installations for those meters that can be accessed from outside the house.

For safety, crews will undertake installations under the following protocol:

  • ICONIX installers will contact the provided telephone number to signal the start of installation
  • The new transmitter will be installed over your existing meter reading touchpad
  • Installers will leave a notice on the front door upon completion
  • No contact is required
  • No entry to the premises is required

Radio installations will occur in April and May 2020 and will take place Monday to Friday from 8 a.m. to 6 p.m. *Please note this timeline and procedure will not apply to all households across Cambridge as the project is completed on a section-by-section basis. 

There will be no: 

  • Interaction required with the homeowner
  • No water disruption
  • Installer will be completing work outside of your home
  • No further action required by homeowner

Project overview

The City of Cambridge has launched a smart water meter project to install or retrofit smart meters in homes throughout the city to improve the efficiency and reliability of the water system.

The new smart meters will utilize an advanced metering infrastructure (AMI) system to provide remote meter reading, data analysis and alerts for possible leak or flow problems. This real- time data will help ensure bill accuracy, and allows City staff and residents the ability to detect potential issues and avoid unnecessary water costs.

The management of the installation process of the smart water meter project has been contracted to ICONIX Waterworks.

Smart meter  Smart meter


The installation of smart water meters across the City is set to be done in several stages. A total of 1,283 smart water meters have already been installed in sections 1 and 2.

October 2019 to March 2020

  • Section 60 and Section 80

March 2020 to Sept 2020

  • Section 55 and Section 65

July 2020 to December 2020

  • Section 85 and Section 70

All city-wide smart water meter installations are expected to be complete by the end of 2020.

View map in full screen

Project progress

  • Completion of phase one installations - February 2019
  • Testing of AMI system within phase one – Spring 2019
  • Begin city-wide smart water meter installation – October 2019
  • Implementation of a customer portal with smart water meter data – December 2020

Schedule an appointment

Residents will be notified by mail when installations will be happening in your area. Once notified, you can schedule an installation time that works for you online.

Installations take approximately 30-60 minutes and may require a short water interruption of about 15 minutes. Already received your notification in the mail? Book your appointment below.

Book an appointment

Smart water meter installers will be going door-to-door to contact residents and business owners to schedule appointments. All city-contracted, ICONIX installers will be clearly identified with ICONIX-branded uniforms and photo identification. Vehicles will be include the City of Cambridge and ICONIX logos.

If you wish to confirm an ICONIX technician is scheduled to be at your residence or business, please call ICONIX at 1-877-256-4763.

Frequently asked questions

Why smart water meters?
New smart meters utilize an advanced metering infrastructure (AMI) system to provide remote meter reading, data analysis and alerts for possible leaks or flow problems. This real- time data will help ensure bill accuracy, and allows City staff and residents the ability to detect potential issues and avoid unnecessary water costs.
How many smart water meters are being installed? How long will my installation take and will there be a disruption in my water service?

The City together with the contractor, ICONIX will be replacing approximately 39,000 residential and commercial water meters with new advanced meters and registers that will communicate usage data via wireless technology directly to the City.

All meters in Cambridge’s utility service area, including domestic water, irrigation and reclaimed water, will be read using the advanced metering system.

Installation of a new meter and communication module is expected to take approximately 30-60 minutes, with a short water service interruption for about 15 minutes. The City of Cambridge and the contractors are committed to as minimal disruption as possible and will work according to reliable, updated schedules to ensure that interruptions in water service are kept to no more than 15 minutes. To ensure that the installation is properly complete, workers will briefly test the new meter.

I’ve booked my installation, do I need to do anything to prepare for the installation?
To help keep everyone safe, the City asks residents/occupants to put dogs and any other domestic pets in a safe place during installation.
How will I be informed when the installation is taking place at my home or business?
Since it will take approximately 2.5 years to complete the project, a letter will be sent to customers/business owners 1-2 weeks prior to installation in your area. The implementation of new smart water meters are being installed in various phases throughout the City. To keep up-to-date on the progress of installations, visit the City’s website at www.cambridge.ca/smartmeters
Who is doing the work?

The City has hired ICONIX to carry out the installation of the smart water meters for the implementation. ICONIX employees can be identified with an ICONIX uniform, identification badge, and will be driving vehicles with their company name and logo. ICONIX, the City’s contractors will not be asking for any form of payment from customers. If you have any questions, please contact Service Cambridge at (519) 623-1340.

How does the smart water meter system work?

The smart water meter system works via wireless signals sent from a small radio unit inside the meter box that is connected to the water meter. The radio unit sends readings to regional collector units that then transmit the meter reading data to receivers at Cambridge City Hall.

Regional collectors will be located on existing water tanks, radio and cell phone towers located throughout the city that are currently being used by Energy+ for utility readings.

Each radio unit will send a 111-millisecond usage report from the meter to City Hall four times a day.

How does the smart water meter system benefit customers?

The new smart water meter technology and backup system will provide accurate, timely water use data regardless of weather conditions or power outages.

Once smart water meter units are installed, a new web-based reporting system will allow customers to track their daily water use and learn about strategies for saving water and reducing their utility bill. This online tool will be activated toward the end of the installation project, and citizens will receive detailed information on how to take advantage of its offerings.

At the current time, on a monthly basis, the city manually visits homes to read water meters. The advanced metering system will take vehicles off the road, significantly reducing the city’s carbon footprint.

This real- time data ensures meter reading consistency and water bill accuracy. It will enable City staff to identify potential issues earlier and respond more quickly. 

What is the cost of implementing a smart water meter reading program?
The total cost for the project is $13.4 million, which is being funded through the City of Cambridge. The costs will be paid back during the life span of the new technology through billing process efficiencies and operational efficiencies.
Will wireless technology affect my health or privacy?
No, the new smart water meters will not negatively affect health or privacy. The wireless portions of the system will be operated according to Federal Communications Commission standards, and will not interfere with other radio frequencies in the area. Exposure to radio waves from smart meters is very minimal compared to commonly used smartphones. In addition, the transmission time for each unit totals only about 15 seconds per day. Canadian Radio Frequency Exposure graph
Where can I get more information? Who can I contact?
To learn more about the City’s smart water meter program, you can visit www.cambridge.ca/smartmeter. If you have any questions, please contact Service Cambridge at the City at (519) 623-1340 or servicecambridge@cambridge.ca.

Documents, reports and updates

Contact information

For questions about your upcoming meter installation, or if you need help scheduling an appointment, please contact ICONIX by phone or email. 

Phone: 1-877-256-4763

Email: cambridge.watermeter@iconixww.com

Call centre and installation hours
Call centre hoursInstallation hours
Monday to Friday, 8 a.m. to 5 p.m. EST

Monday to Friday, 8 a.m. to 8 p.m. EST

Saturday 9 a.m. to 5 p.m. EST

City of Cambridge Project Manager

Robert Mansour
Project Manager
City of Cambridge
(519) 621-0743 ext. 4542