Enhanced Safety Measures

Updated October 22, 2021

ICONIX Waterworks has received approval to proceed with the water disconnection process. Residents in Preston and West Galt that have received multiple contact attempts but have not complied with the Smart Water Meter Program will receive a door hanger and 48 hours to book an appointment to have their meter updated. Those that do not book an appointment within this timeframe will have their water disconnected until the water meter work is completed.

Updated June 7, 2021

The City of Cambridge’s contractor, ICONIX Waterworks, has begun sending out letters to homeowners and businesses to book appointments to install smart water meters.

The safety and well-being of our residents is always a top priority. Installers will continue to operate under the following guidelines:

  • Maintaining social distancing at all times
  • Appropriate use of mask, gloves, and personal protective equipment
  • Use of disinfectants and hand sanitizers before, during, and after installations

For the proposed installation, there will be minimal or no: 

  • Interaction between the installer and customer
  • Water disruption to customers
  • Action required by the customer

Project overview

The City of Cambridge has launched a smart water meter project to install or retrofit smart meters in homes throughout the city to improve the efficiency and reliability of the water system.

The new smart meters will utilize an advanced metering infrastructure (AMI) system to provide remote meter reading, data analysis and alerts for possible leak or flow problems. This real- time data will help ensure bill accuracy, and allows City staff and residents the ability to detect potential issues and avoid unnecessary water costs.

The management of the installation process of the smart water meter project has been contracted to ICONIX Waterworks.

Smart meter  Smart meter


October 2019 to August 2020

  • Section 60 and Section 80

July 2020 to December 2020

  • Section 85 and Section 70

December 2020 to December 2021

  • Section 55 and Section 65

View map in full screen

Project progress

  • Completion of phase one installations - February 2019
  • Testing of AMI system within phase one – Spring 2019
  • Begin city-wide smart water meter installation – October 2019
  • Implementation of a customer portal with smart water meter data – October 2021

Schedule an appointment

Residents will be notified by mail when installations will be happening in your area. Once notified, you can schedule an installation time that works for you online.

Installations take approximately 30-60 minutes and may require a short water interruption of about 15 minutes. 

Smart water meter installers will be going door-to-door to contact residents and business owners to schedule appointments. All city-contracted, ICONIX installers will be clearly identified with ICONIX-branded uniforms and photo identification. Vehicles will be include the City of Cambridge and ICONIX logos.

If you wish to confirm an ICONIX technician is scheduled to be at your residence or business, please call ICONIX at 1-877-256-4763.

Frequently asked questions

Why smart water meters?
New smart meters utilize an advanced metering infrastructure (AMI) system to provide remote meter reading, data analysis and alerts for possible leaks or flow problems. This real- time data will help ensure bill accuracy, and allows City staff and residents the ability to detect potential issues and avoid unnecessary water costs.
How many smart water meters are being installed? How long will my installation take and will there be a disruption in my water service?

The City together with the contractor, ICONIX will be replacing approximately 39,000 residential and commercial water meters with new advanced meters and registers that will communicate usage data via wireless technology directly to the City.

All meters in Cambridge’s utility service area, including domestic water, irrigation and reclaimed water, will be read using the advanced metering system.

Installation of a new meter and communication module is expected to take approximately 30-60 minutes, with a short water service interruption for about 15 minutes. The City of Cambridge and the contractors are committed to as minimal disruption as possible and will work according to reliable, updated schedules to ensure that interruptions in water service are kept to no more than 15 minutes. To ensure that the installation is properly complete, workers will briefly test the new meter.

I’ve booked my installation, do I need to do anything to prepare for the installation?
To help keep everyone safe, the City asks residents/occupants to put dogs and any other domestic pets in a safe place during installation.
How will I be informed when the installation is taking place at my home or business?
Since it will take approximately 2.5 years to complete the project, a letter will be sent to customers/business owners 1-2 weeks prior to installation in your area. The implementation of new smart water meters are being installed in various phases throughout the City. To keep up-to-date on the progress of installations, visit the City’s website at www.cambridge.ca/smartmeters
Who is doing the work?

The City has hired ICONIX to carry out the installation of the smart water meters for the implementation. ICONIX employees can be identified with an ICONIX uniform, identification badge, and will be driving vehicles with their company name and logo. ICONIX, the City’s contractors will not be asking for any form of payment from customers. If you have any questions, please contact Service Cambridge at (519) 623-1340.

How does the smart water meter system work?

The smart water meter system works via wireless signals sent from a small radio unit inside the meter box that is connected to the water meter. The radio unit sends readings to regional collector units that then transmit the meter reading data to receivers at Cambridge City Hall.

Regional collectors will be located on existing water tanks, radio and cell phone towers located throughout the city that are currently being used by Energy+ for utility readings.

Each radio unit will send a 111-millisecond usage report from the meter to City Hall four times a day.

How does the smart water meter system benefit customers?

The new smart water meter technology and backup system will provide accurate, timely water use data regardless of weather conditions or power outages.

Once smart water meter units are installed, a new web-based reporting system will allow customers to track their daily water use and learn about strategies for saving water and reducing their utility bill. This online tool will be activated toward the end of the installation project, and citizens will receive detailed information on how to take advantage of its offerings.

At the current time, on a monthly basis, the city manually visits homes to read water meters. The advanced metering system will take vehicles off the road, significantly reducing the city’s carbon footprint.

This real- time data ensures meter reading consistency and water bill accuracy. It will enable City staff to identify potential issues earlier and respond more quickly. 

What is the cost of implementing a smart water meter reading program?
The total cost for the project is $13.4 million, which is being funded through the City of Cambridge. The costs will be paid back during the life span of the new technology through billing process efficiencies and operational efficiencies.
Will wireless technology affect my health or privacy?
No, the new smart water meters will not negatively affect health or privacy. The wireless portions of the system will be operated according to Federal Communications Commission standards, and will not interfere with other radio frequencies in the area. Exposure to radio waves from smart meters is very minimal compared to commonly used smartphones. In addition, the transmission time for each unit totals only about 15 seconds per day. Canadian Radio Frequency Exposure graph
Where can I get more information? Who can I contact?
To learn more about the City’s smart water meter program, you can visit www.cambridge.ca/smartmeter. If you have any questions, please contact Service Cambridge at the City at (519) 623-1340 or servicecambridge@cambridge.ca.

Documents, reports and updates

Contact information

For questions about your upcoming meter installation, or if you need help scheduling an appointment, please contact ICONIX by phone or email. 

Phone: 1-877-256-4763

Email: cambridge.watermeter@iconixww.com

Call Centre and installation hours
Call Centre hoursInstallation hours
Monday to Friday, 8 a.m. to 5 p.m. EST

Monday to Friday, 8 a.m. to 8 p.m. EST

Saturday 9 a.m. to 5 p.m. EST

City of Cambridge Project Manager

Wally Malcolm
Project Manager
City of Cambridge
(519) 621-0743 ext. 4542