The City of Cambridge By-law Enforcement Office is responsible for enforcing all municipal by-laws, including parking. Bylaw officers handle issues and concerns related to any activities addressed in our City by-laws, such as:

  • Noise complaints related to loud music
  • Property standards issues
  • Lot maintenance
  • Pools, fences or signs

Bylaw is also often able to respond to safety concerns in the core areas.

Reporting a bylaw issue

Want to report a bylaw issue quickly and easily? The City of Cambridge now offers a Report Online option for citizens to submit by-law complaints.

You can also contact the By-Law Enforcement Office by phone at (519) 623-1340, ext. 7907.

Current bylaw office hours

Monday to Thursday, 8:30 a.m. to 10 p.m. 
Friday to Saturday, 8:30 a.m. to midnight

Outside of regular business hours

The Waterloo Regional Police Service dispatch by-law officers during evening and weekend hours. If you wish to report a by-law concern that requires immediate attention outside of our regular business hours, please contact the Waterloo Regional Police Dispatch at (519) 653-7700. They will send a by-law officer to investigate.

When to notify the police

You should report any criminal activity directly to the Waterloo Regional Police Service, such as:

  • Loitering
  • Trespassing
  • Noise related to domestic disputes
  • Possible drug activity
  • Vandalism

Common bylaw complaints

Below is some information about the most common by-law complaints we receive.

Animal related concerns
For concerns related to barking dogs and animal control services, please contact Animal Control at (519) 623-6323.
Noise complaint

To report noise complaints within the City of Cambridge, call the By-law Enforcement Office, Monday to Friday between 8:30 a.m. and 4:30 p.m. We encourage you to leave a message if the office is not available.

To report more immediate noise concerns after our regular business hours, please contact Waterloo Regional Police Service Dispatch at (519) 653-7700. They will let you know if there is an after-hours by-law officer available.

You may also report a by-law issue online.

Parking complaint

To report an issue related to the City's parking by-laws, please email our Parking Operations team.

You can also report an issue online or call (519) 621-0740 ext. 4217.

Property standards complaint
The City inspects buildings when there is a complaint concerning interior or exterior conditions. These inspections ensure property owners meet the regulations of the City of Cambridge's Property Standards By-law. The By-law regulates property maintenance and occupancy standards. These standards help solve and prevent issues of public or occupant safety in or around existing buildings. You can report property standard concerns to a Property Standards Officer from the By-law Enforcement Division by calling (519) 621-0740 ext. 7907. You can also report a by-law issue online.
Reporting graffiti

The City of Cambridge is an active participant in a regional Anti-Graffiti Strategy. This program provides education, removal and enforcement initiatives to:

  • Reduce the incidence of graffiti in Cambridge and the Region of Waterloo
  • Raise awareness about preventive actions that can be taken
  • Highlight the costs and consequences of vandalism

Graffiti is the etching, painting or placing of a mark on public or private property. The City considers placement of any type of graffiti on public or private property an act of vandalism and is against the law. If you witness any form of graffiti vandalism in progress, please call 9-1-1 immediately and report the crime to the police. If you see graffiti on property in the city, we encourage you to report it by calling the Graffiti Busters Hotline at 1 (855) TAG-FREE (824-3733) or by emailing the By-law Enforcement Office.

When reporting an incident of graffiti, please provide as much information about the location as possible. City staff uses this information to contact the appropriate property owner or agency.

You can also report a graffiti issue online.

Snow removal complaint

City by-laws require residents to clear snow and ice from sidewalks bordering their property 36 hours after a snowfall. Clearing sidewalks allows everyone in the community, including persons using wheelchairs, scooters, walkers or strollers, to use the sidewalk safely. If you cannot clear your own sidewalk due to health or mobility issues, please call Community Support Connections Meals on Wheels and More at (519) 772-8787 for help. To report a concern about snow removal within the City of Cambridge, call the By-law Enforcement Office, Monday to Friday between 8:30 a.m. and 4:30 p.m. We encourage you to leave a message if the office is not available. We will return your call within 24 hours.

You may also report a snow removal issue online.

Complaints related to swimming pools, hot tubs and fences
Pools and hot tubs

You need to apply for a permit if you are installing a swimming pool or hot tub capable of holding more than 30 inches of water. The regulations regarding the location of a swimming pool or hot tub on your property can be found in Section 2.1.11.2 of the City of Cambridge Zoning By-law and in the City's Fence By-law.

To report a pool without a permit, call the By-law Enforcement Office, Monday to Friday between 8:30 a.m. and 4:30 p.m. We encourage you to leave a message if the office is not available.

You can also report an issue online.

Fences

Although you don't need a permit to install a fence (except around pools, hot tubs, and possibly excavations), the Fence By-law regulates the height, location and types of fences allowed within the City of Cambridge. Under certain circumstances, a property owner may wish to install a fence which does not fall within the regulations of the Fence By-law. Cambridge City Council must review and approve any modified fences (Fence By-law Amendment).

Call (519) 621-0740 for information about Fence By-law Amendment applications.

To report issues related to unregulated fences, call the By-law Enforcement Office, Monday to Friday between 8:30 a.m. and 4:30 p.m. We encourage you to leave a message if the office is not available.

You may also report an issue online.