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As of March 21, masks are no longer required in most indoor public settings. Masks are still required on public transit, in long-term care and retirement homes, and health-care settings. Please remain considerate and respectful to others as we navigate this transition.
Following the direction from the Provincial government and Region of Waterloo Medical Officer of Health, starting March 1, the City of Cambridge will no longer require visitors to City recreational facilities to show proof of vaccination. Learn more in our latest news release. View our Recreation Safety page for the current guidelines in place when visiting one of our facilities.
Please follow posted signage and stay home if you are experiencing any COVID-19 symptoms. View the most up to date Health Guidelines on the Province's website.
More information and resources
Use the roles and responsibilities fact sheet to learn how each level of government is providing support during the pandemic. Select the relevant COVID-19 information topic and link directly to trusted sources.
Cancellations and Re-openings |
Municipal Buildings & City HallCity Hall is open to the public accessing the ServiceCambridge counter. Public services offered at City Hall are also available online or by phone. Visit www.servicecambridge.ca to use the online portal or download the app. We encourage residents to continue to do as much city business online and over the phone as possible. For a list of online services, please visit www.cambridge.ca/covid19. Council and Committee MeetingsCouncil and committee meetings will remain virtual. Please see upcoming meetings and agendas here. Cemeteries & Funeral ServicesCemeteries remain open. Although there are currently no gathering/attendance limits at the City of Cambridge Cemeteries, please be advised of the following safety protocols in place at Cambridge Cemeteries:
Although not required outdoors, masks are still recommended during outdoor gatherings. Please consider smaller gatherings and the wearing of face masks. Cambridge Farmers’ MarketThe Market remains open as an essential service with restrictions and safety measures in place. |
Ongoing critical services |
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Customer service & corporate services |
Service Cambridge staff are available to answer service-related questions by phone at (519) 623-1340 or email at servicecambridge@cambridge.ca. All health-related questions should be directed to your personal health care provider, Telehealth (1-866-797-0000), Waterloo Region Public Health (519-575-4400) or via their website. For medical emergencies call 911. We encourage residents to continue to do as much city business online and over the phone as possible (Service Cambridge: 519-623-1340). Payments for City utilities/taxes should be done through direct banking services or a drop box is available at City Hall. Following the recommendation of health officials, many City staff in corporate divisions are working from home and can be contacted by email or phone on city-related business. Download our app!We continue to encourage residents to complete city business online and over the phone, where possible. It’s never been easier to stay connected to your city, even when we’re all apart. Download the City of Cambridge mobile app and access City services from home. Download the app today for iOS and Android or visit the Service Cambridge Portal. |
Impacts to City Services |
Building Permits and Inspections
Please note: Due to a record amount of applications being received currently, delays issuing permits within the standard timing can be expected. We apologize and are working hard to get back on track. Thank you for your patience during this time. Development ApplicationsTo submit a planning application, please bring the completed application, required supporting studies, and a cheque to the City’s drop box located at the southwest corner of the City Hall building at 50 Dickson Street on Tuesdays only. If you have a planning enquiry, please send it via email to planning@cambridge.ca. Burial PermitsWe will continue to issue burial permits. Please contact the City to discuss the revised permit process by emailing clerks@cambridge.ca or alternatively by calling Danielle Manton at (905) 467-0135. Business ServicesThe INVEST Cambridge team is available to help with all of your business questions by phone at (519) 740-4685 or email at invest@cambridge.ca. Visit investcambridge.ca/COVID19to learn about our Economic Response Plan and business supports. |
Available online services |
Residents are encouraged to continue to access a variety of online services. Visit our online services web page for a detailed list of services.
Payments
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Frequently Asked Questions
COVID-19 vaccines for Ontario | ||||||||||||||||||||||||||||||||||||
See the Region of Waterloo's website for information on the vaccine rollout in the region. Learn about Ontario’s vaccination program to help protect us against COVID-19. |
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Testing centres | ||||||||||||||||||||||||||||||||||||
Learn more about assessment and testing centres in Cambridge and the region. | ||||||||||||||||||||||||||||||||||||
Facility, program, & service change questions | ||||||||||||||||||||||||||||||||||||
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Water safety and COVID-19 | ||||||
Visit the Region of Waterloo's website to learn how the Region is keeping your water safe during the COVID-19 pandemic. | ||||||
How Can I Help? | ||||||
If you know of any opportunities to volunteer or donate during the COVID-19 pandemic, please e-mail Corporate Communications so we can include them here.
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City Actions to Date |
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In consultation with Public Health, the City is taking proactive measures in our facilities to protect employees and help minimize the spread of infection in the community:
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News Releases & Updates
Background
On January 30, 2020, the World Health Organization declared 2019 Novel Coronavirus (COVID-19) a public health emergency of international concern and on March 11, 2020 declared the coronavirus outbreak a global pandemic.
Region of Waterloo Public Health and Emergency Services confirmed the first case of COVID-19 in Waterloo Region on March 5, 2020. Additional confirmed cases are updated daily on the Region's website.
Region of Waterloo Public Health is working closely with local hospitals, health care partners, the Ministry of Health, Public Health Ontario and national partners to monitor the situation. The City is receiving regular updates and guidance from Public Health.
Coronavirus symptoms are similar to the flu and other respiratory infections and include fever, cough and difficulty breathing. Like the flu, most people recover on their own.
Use the COVID-19 Self-Assessment Tool to determine whether and how to seek further care.
If you are experiencing COVID-19 symptoms, please contact Region of Waterloo Public Health at (519) 575-4400.