Register For a Program

Quick Links

Introducing the new and improved CORAL

We've launched the new and improved CORAL registration system. Sign up for a new account and discover how quick and easy it is to find the programs you love.

With the new CORAL you can:

Find programs easily with an improved search tool
Register and pay for programs on a desktop computer or mobile device
Create multiple profiles for the whole family
Track payments and view tax information
Check availability of sportfields and facilities
Share program details with friends on social media

You may still register for activities in-person at all City facilities. View a list of City facilities.

How to register

Both new and existing CORAL users will need to create an account in the new system. Follow the steps below to set up your account.

New user

Set up an account quickly and easily by following the steps below:

Go to www.cambridge.ca/CORAL
Click on "Create Account"
Complete your information

Existing CORAL user (signing in for the first time)

The new CORAL system does not use Client IDs and PIN numbers. Follow the steps below to activate your account on the new system:

Go to www.cambridge.ca/CORAL
Click on "Sign In"
Click on "Forgot Password" and enter your email address to have your login information sent to you. You will receive a temporary password.
Go back to www.cambridge.ca/CORAL
Sign in using your email address and temporary password
Change your password when prompted

CORAL Frequently Asked Questions

How many accounts should each family have?

We recommend that each family establish a primary account with login credentials. Create the account in the name of the primary contact for the family and then add all family member names underneath after it has been established.

How do I add family members to my account?

You may add family members in the three following locations:

You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
You may also add family member during the enrolment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.

What should I do if I forget my password?

From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.

Can I view activities without registering?

Absolutely! Click on the activities tab at the top of the screen to view all of the activity categories. If there is a box to the right of the activity that says Add to Cart, you are able to register for that activity.

How to I register for an activity?

Once your account has been established, registration for Activities is easy:

Click the View Activities button on the registration home page.
Select the Activity that you would like to enrol into. Clicking the underlined name will show you a detailed Activity description.
Click the Add to My Cart button if you wish to register for the Activity.
Next, sign in to your online registration account by entering your Email and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labelled, Add Another One (located under the Shopping Cart screen).
Confirm your Activity name, date and time, enrollee and price.
Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

What happens if I have an outstanding balance or credit on my account?

Outstanding balances can be paid in full prior to registering for an activity. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.

What will happen if I try to register for an activity that is full?

Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.

How can I view a schedule of my family's upcoming activities?

The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.

Can I view my transaction history and print out my past receipts?

You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).

Is my credit card number and personal information safe?

Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.

If you have any questions, please contact csd@cambridge.ca or call (519) 740-4681 for assistance.

Note: If you require receipts or course confirmations that are from pre-June 2017, please email or call (519) 740-4681 and we will be happy to email them to you.

View our Activities Guide for program details.

Both new and existing CORAL users will need to create an account in the new system. Follow the steps below to set up your account.

New users

Set up an account quickly and easily by following the steps below:

Go to www.cambridge.ca/CORAL
Click on "Create Account"
Complete your information

Existing CORAL users (signing in for the first time)

The new CORAL system does not use Client IDs and PIN numbers. Follow the steps below to activate your account on the new system:

Go to www.cambridge.ca/CORAL
Click on "Sign In"
Click on "Forgot Password" and enter your email address to have your login information sent to you. You will receive a temporary password.
Go back to www.cambridge.ca/CORAL
Sign in using your email address and temporary password
Change your password when prompted

Payment

Our new online registration system will accept payments by Visa, and MasterCard.

Payments in person made be made via cash, cheque, debit or credit at any of our recreation centres.

Please note that to cover the costs of cheques returned by a bank, we charge a $35 administrative fee and require a cash payment to replace the original cheque.

Don't have a computer?

If you don't have access to a computer, the City of Cambridge has computers for public use at:

John Dolson Centre
W.G. Johnson Centre

If you have any questions, please contact csd@cambridge.ca or call (519) 740-4681 for assistance.

Visit one of our recreation facilities to register for a program in person.

Please note that you may not be able to register in person during evening and weekend hours at the following locations:

Allan Reuter Centre, (519) 740-4681 ext. 4406
David Durward Centre, (519) 740-4681 ext. 4360
William E. Paulter Centre, (519) 740-4681 ext. 4722

Please call ahead to confirm.

You can sign-up for semi-private swimming lessons instead of our group classes. There is an additional fee for semi-private lessons and all participants must be at the same swimming skill level.

Arrange your own group

You must pre-arrange participants for semi-private swimming lessons. The City of Cambridge does not make these arrangements for you.

Save a timeslot

To avoid missing out on your preferred time slot, book one participant for a private swimming class and then call (519) 740-4681 ext. 4320 or ext. 4457 during regular business hours to switch your private class to a semi-private class. You need to have the name(s) of the additional participates.

Applicants for any of the leadership courses must ensure that they have the correct prerequisites to participate. You must provide proper certification or other prerequisites to the Instructor on the first of class.

You must attend 100 per cent of the classes in order to successfully complete a leadership course.

Refunds

If you don't have the correct prerequisites for a leadership course, you won't be able to participate in the course and you won't receive a refund.

We also don't provide refunds if you withdraw from a course five days or less, before the start of the course.

Age requirements

You must meet any age requirements by the first session/class of a program, unless otherwise stated.

Refund policy

If you change your mind and decide that you would like to withdraw from a program, we will provide a full refund in the form of a credit on your registration account or we will send you a cheque for the full amount as quickly as we can.

The following refund limitations may apply:

The City of Cambridge may, in the future, limit its refund policy
The City can't refund portions of a registration fee that are paid to third party suppliers to cover the cost of materials, transportation, admission tickets, etc.
The City doesn't provide refunds when the participant fails to meet the prerequisites listed in the program description
If the City receives a withdraw request within three classes of the course completion date, we have the right to deny the participate access to a similar program in future sessions
Facility rentals, recreation centre memberships and other Community Services transactions are not covered under this refund policy

Although it is not mandatory for you to do so, it is helpful to us if you let us know your reason for withdrawing from a program.

Special needs

The City of Cambridge offers inclusion services so all residents can participate in recreational activities in the community.

Fee assistance

Activities for Less Program

The City of Cambridge is committed to providing assistance to cover part of the cost of City-run recreation programs and memberships for families and individuals who can't afford to participate in these activities.

The Activities For Less program is for permanent Cambridge residents only. Eligibility is based on total household income. The gross income levels below determine eligibility. Proof of gross 2016 income is required with submission of the application.

Before tax low-income cutoffs (LICO) family
Family Size	Annual Income
1	$21,186
2	$26,373
3	$32,423
4	$39,367
5	$44,648
6	$50,357
7	$56,064

Eligible Programs - Programs run directly by the Community Services Department which include:

aquatic lessons (private/semi-private lessons are ineligible)
month activity pass
10 visit activity pass
50+ recreation centre membership
registered program
Arts Centre membership
select playground programs
individual summer aquatic pass

Ineligible Programs and Charges - Subsidy cannot be used for manuals, exam fees, program supplies, administrative fees or 50+ recreation centre conditioning room passes.

Apply for Activities For Less

Complete and sign the fee assistance application form.
Attach copies of current tax year T1 general income tax returns for all adults living in the household. Provide pages that show proof of name, Cambridge address, breakdown of gross income and dependents claimed. Income Tax Notice of Assessment/Summary cannot be accepted unless it indicates a breakdown of gross income.
Include proof of income that may not be on an income tax return such as child support, student loans, etc.

Please note - If your application is approved, you will receive a confirmation letter in the mail (allow 15-20 business days). Incomplete applications will be returned.

Submission of an application does not guarantee receive subsidy.

Subsidy must be approved before registering. Activities For Less may not be applied after registering. Only the person named on the card may use the subsidy. The subsidy must be renewed annually.

We handle all inquiries confidentially. If you have any questions or require assistance in completing the application, please contact Nancy H. at the community services department at (519) 740-4681 ext. 4458.

JumpStart Program

The City of Cambridge also offers the Jumpstart program, on behalf of Canadian Tire. This program offers financial support to families who can't afford to enroll their kids in community sports or other active recreation programs. The program helps kids stay active and involved, not matter what their financial background is.

Learn more about bursaries and grants for Cambridge residents.

Non-residents

If you live outside of the Cambridge community, a non-resident fee applies in addition to our regular program or membership fees. We calculate this additional fee automatically when you register for a program.

View our latest Activities Guide for more information about program fees.

Register For a Program

Quick Links

Arts and Culture

Aquatics

Special Events and Festivals

Cambridge Farmers' Market

Parks and Trails

Introducing the new and improved CORAL

How to register

Activities for Less Program

JumpStart Program