The City's Strategic Plan -  Cambridge Connected helps to connect the community’s vision and goals with the City’s mission, values and actions. View the full version of the Strategic Plan for more information.

For information about the implementation and recent accomplishments as they related to the 2020-2023 Strategic Plan, view the Council Report - Cambridge Connected Strategic Plan Update (6/28/2022).

This report also provides the results of the second Community Satisfaction Survey undertaken in March/April 2022 in preparation for the City’s next iteration of the strategic plan for the 2024-2027 period. The survey checked in with our community, determined resident satisfaction and identified areas of improvement with our core services and strategic plan. View our consultant's reports that includes a review against baseline data from our February 2020 survey - 2022 Community Satisfaction Phone Survey and 2022 Community Satisfaction Online Survey.

Cambridge Connected Strategic Plan (2020-2023)

Based on extensive community engagement beginning in early 2020 and approved by Council in January 2021, the plan reimagines our interconnected goals of People, Place, Prosperity and includes an enhanced focus on the theme of Public Value.

Our Goals

People: Foster a community with heart, where everyone belongs and is cared for

Place: Embrace and celebrate our city’s unique character while enhancing the spaces where people connect     

Prosperity: Build a vibrant and resilient city where current and future generations will live well

Our commitment to Public Value

We will emphasize the importance of sustainability, leadership, collaboration, transparency and engagement as we deliver service excellence and promote pride of place.

For more detailed descriptions of these principles and how they relate to our work, review the full strategic plan document.

Our Actions

During the engagement process, the City received more than 2,000 contributions. The response from the community shows that the people of Cambridge love their city and want the City to focus on addressing areas of highest impact.

In May 2021 Cambridge City Council approved thirteen new strategic actions that will guide the City’s work over the next several years. These include:

  • Six actions where the City will take the lead:
    • Create and activate spaces that offer things for people to do
    • Provide age-friendly services that are accessible to all
    • Establish our core areas as attractive destinations
    • Enhance equity and inclusion efforts
    • Lay the foundation for future community-building
    • Enhance opportunities to enjoy built and natural heritage
  • Seven actions that the City will collaborate on with our partners:
    • Enable small business to succeed
    • Increase housing options
    • Encourage safe and healthy neighbourhoods
    • Improve access to social supports
    • Take action to combat climate change
    • Prepare for emergency prevention and recovery
    • Promote and develop more transportation options

Our Process

We developed our Cambridge Connected Strategic Plan in three phases:

  • Phase 1: Understanding where we’ve been (January-March 2020) – This included the City’s first community satisfaction survey 2020, orientation for the project team and Council, and a public launch event at the Old Post Office (Idea Exchange).
  • Phase 2: Where do we want to go as a community? (April-December 2020) -This phase focused on understanding community priorities, using research and new opportunities for virtual community engagement during the pandemic, to identify key themes, goals and objectives that were further explored in phase 3.
  • Phase 3: Moving forward (January to May 2021) – This phase involved additional consultation to develop strategic actions to address the goals of the plan.