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The City's Business Plan and Corporate Key Performance Indicators (KPIs) are key tools within the corporate performance management framework established by the City's Strategic Plan – Cambridge Connected.
The Strategic Plan outlines the direction and goals of the City (where we want to go) and the Business Plan identifies the projects and initiatives which will help us achieve the strategy (how we will get there). Beyond helping the City reach our strategic actions and ensuring resources are appropriately allocated to the City's priorities, the Business Plan also helps to identify how we will maintain and improve the City's core services (services residents rely on each day).
The objective of the City’s business planning process is to be relevant, timely, forward looking and integrated into other corporate planning and reporting cycles. The business planning cycle is aligned with the City’s Budget process, to ensure financial and staff resources are allocated so that the annual work plan initiatives can be accomplished successfully.
One of the ways we measure how successful the City is in terms of achieving our Business Plan is through the measurement of Key Performance Indicators (KPIs). KPIs refer to a set of quantifiable measurements used to gauge the City's overall performance in relation to pre-defined targets. KPIs are important tools in monitoring trends in service delivery over a designated timeframe. KPIs can also provide an indication as to the status of the City’s performance in relation to plans previously approved by Council — such as master plans, the growth forecast, and the Strategic Plan.
Statistical information is useful to monitor activity over a period of time and analyze the impact of increasing or decreasing trends. These trends may indicate where resource requirements, from a financial and/or human resources perspective, need to change. Including statistics and KPIs with business and budget planning allows for better alignment of resources and provides critical information for decision making and service improvement opportunities.
For more information on what strategic work the City will take on in 2025 - see the below documents.
2025 Strategic Initiatives Highlights2025 Strategic Initiatives Details
For more information on our Corporate Key Performance Indicators (KPIs) - see the below document.