Businesses looking to locate and expand in the city of Cambridge need to know about the utility providers in the area.

Electricity

Energy + Inc. (formerly known as Cambridge and North Dumfries Hydro Inc.) is the municipally-owned utility which distributes electricity in the city of Cambridge, the Township of North Dumfries and the County of Brant.

Electricity rates

The Ontario Energy Board regulates charges for connections and expansions of the electrical distribution system. Charges to customers must follow the rules of the OEB Distribution System Code with respect to capital contributions.

System supply is 27.6 kV and the utility will supply three phase transformation up to 2 MVA. Larger customer-owned transformers can be connected.

View the Commercial and Industrial Rate Schedule for Cambridge and North Dumfries or the Residential and Small Commercial Rate Schedule.

How are rates determined?

The OEB issues electricity rates under the Regulated Price Plan (RPP). The RPP covers two pricing models:

  • Tiered
  • Time-of-use

The Independent Electricity System Operator (IESO) determines the Hourly Ontario Energy Price (HOEP). Most large commercial and industrial customers pay the HOEP, also known as the market price, for their electricity.

If you currently purchase electricity through a retailer contract, you will continue to follow the terms and price set out in your contract. If you secure your electricity through a Retailer under a retailer contract, the OEB requires that we include the Retailer name and toll free contact number on the face of your bill.

New customers and upgrades

Energy + Inc. conducts economic evaluations of system expansions, in accordance with OEB licence requirements. Evaluation results may require a deposit before work to connect a new customer or upgrade services for an existing customer can be done. Deposits related to economic evaluations may be refunded in whole or in part with interest approximately one year after a new customer begins to use electricity or one year after a service upgrade for an existing customer.

Contact Energy + Inc. at (519) 621-3530 for a copy of their Economic Evaluation Policy.

Energy saving programs

Energy + Inc. provides businesses access to a number of programs that help to improve energy efficiency and reduce overall energy usage.

View some case studies of local businesses already benefiting from these programs.

For more information about rates, services and Conditions of Service, contact Energy+ Inc. directly at: 

1500 Bishop Street,
P.O. Box 1060
Cambridge, ON N1R 5X6 

Phone: (519) 621-3530 or toll free 1 (877) 871-2215 for customer service
Fax: (519) 621-7420
Email:  email customer care

Hours of Operation:

Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for Public Holidays)

Natural gas

Natural Gas is distributed in the Cambridge area by Union Gas Limited, which is a wholly owned subsidiary of Enbridge Inc. Union Gas, distributes gas to Cambridge through a franchise agreement with the City of Cambridge.

Rates

Look up the gas rates for businesses in your area using your postal code. These rates are approved by the OEB.

The sale of the natural gas molecules is unregulated in Ontario and all consumers have an option to negotiate a contract with an independent energy broker. The cost to transport and distribute natural gas is determined by the OEB based on rate applications submitted by the gas utility.

If you are served by an independent gas marketer, your gas and transportation price may differ from those shown on the Union Gas Rate card.  Please refer questions on gas and transportation rates to your energy marketer at the telephone number provided on the bill. You can also look up your Natural Gas Marketer on the Ontario Energy Board list of licensed active Gas Marketers.

Setting up an account

If you're a business and would like to set up a natural gas account, please click here for more information.

Water and sewer

Our water source in Cambridge is a system of aquifers in the area. The Region of Waterloo maintains the well-heads and meters the water out to the City from regional wells. 

About our water system

At the present time, subject to review by the Regional Municipality of Waterloo Water Department, up to 2,500 gallons per day per acre of acquisition can be provided. Beyond a capacity of 100 gallons per minute, we ask that any water used in cooling processes be recycled based on our long term forecast for water supply.  The average main pressure in the system is 68 P.S.I. and the capacity in the system is 16.0 million imperial gallons per day.

Cambridge's Industrial Park has a 5 million gallon resource reservoir and a 1.5 million gallon elevated storage tank.

About our sewer system
Sewage in the city of Cambridge is treated in three plants, which contain both primary and secondary treatment facilities. These include primary clarification, lagoon activated sludge and chemical treatment for phosphorus removal. The sewage treatment plants are administered by the Ontario Ministry of the Environment.
Water and sewer rates

According to Provincial legislation, all costs of operating water and sewer systems must come from users. To accomplish this, a rate structure with both fixed service charges and variable consumption rates is in place.

The water consumption rate is calculated at $2.2872 per cubic meter (as registered on your water meter) plus monthly service charges for your water meter size shown in the chart below.

In addition to the water charge there is a Wastewater service charge which is calculated at $2.3661 per cubic meter (as registered on your water meter) plus monthly service charges for your water meter size shown in the chart below.

View our current Water Sewer Rates Brochure.

Monthly Service charges by size of meter:
Meter SizeWater Consumption
Charge Per Month
Wastewater Service
Charge Per Month
15 to 19 mm
(typical residential meter)
$9.24 $6.78
25 mm $23.11 $16.95
37 mm $46.22 $33.91
50 mm $73.95 $54.25
75 mm $161.76 $118.68
100 mm $277.30 $203.45
150 mm $577.71 $423.86
200 mm $739.47 $542.54
250 mm $1,062.99 $779.90

There are alternate rates for Fireline Meters installed by condominium and housing corporations before Feb 1, 2010.

If you have questions, email the Tax and Water Division or call (519) 740-4524.

For service or maintenance questions, contact the Public Works department at (519) 621-0740.

Wastewater quality

Before any industry connects to the Sanitary Sewer System, they must apply to the Region of Waterloo for permission.  Application forms are available through the Waterloo Region's Building Division. Hook-up permission is not necessary to apply for a Building Permit.

The Sewer Use By-law regulates and controls the discharge of water and wastewater into the sanitary and storm sewer distribution system. Disposal of materials including pharmaceuticals, paints and chemicals is important to help protect the environment and water quality. Proper disposal prevents potentially harmful materials from entering the wastewater distribution system or wastewater treatment plant operation and ultimately, the Grand River.

Learn how your business can manage fat, oil and grease disposal to improve wastewater quality and meet the requirements of the Sewer Use By-law.

It's your businesses responsibility to meet the regulations of the Sewer Use By-law. For more information, call the Region of Waterloo at (519) 575-4580.

Additional business-related services

Your business may need some additional utility services to operate within the city of Cambridge.

Solid waste disposal

The Region of Waterloo offers various waste management resources and services to eligible businesses in Waterloo Region. The Region provides information for waste reduction, reuse and recycling.

Some businesses qualify for curbside blue box collection. If your business hauls large amounts of waste to Regional waste disposal sites, you may want to set up a commercial account with the Region.

The Cambridge Waste Transfer Station is located at:

201 Savage Drive
Cambridge, ON N1T 1S6

Hours of Operation:

Monday to Friday, 7 a.m. to 5 p.m.

Waste disposal fees

Commercial waste disposal fees at Waterloo and Cambridge Waste Management Sites effective July 1, 2015 are:

  • A minimum of $5 per load
  • Calculated per metric tonne
  • May include some restrictions

Surcharge loads are only accepted at the Waterloo Waste Transfer Station at:

925 Erb Street West
Waterloo, ON N2J 3Z4

Payment options for customers who do not have an account include:

  • Cash only for all transactions below $10
  • Case, debit or credit cards for transactions above $10
Current waste disposal fees:
MaterialCharge Per Tonne
General refuse and garbage $82
Pallets and drywall $82
Surcharge loads (stumps, wire, styrofoam, asbestos, etc. only accepted at the Waterloo site) $164
Tires $82

Segregated loads, all regular blue box materials, organics (such as leaves, yard waste or brush), inert waste (such as clean fill, bricks or concrete rubble), appliances and scrap metal (such as refrigerators, stoves or freezers)

$41
CFC removal fee $10 each (in addition, a fee for the weight of the appliance is charged)
Electronics (e-waste) $8.20 per 100 kilograms

Call (519) 883-5100 for more information on:

  • Landfill operations
  • Transfer station operations
  • Waste reduction and disposal
Telecommunications

Business parks and core areas in Cambridge have excellent fibre optics services. For details on coverage in your area, contact one of the following providers:

Other competitively priced telecommunications providers, such as Fibernetics, serve the Cambridge area.

Postal Service
Canada Post offers business solutions and services for mail and parcel delivery. There is also a number of private delivery companies operate in the Cambridge area.