City provides update on smart water meter installation project

Posted on Wednesday August 11, 2021

In the fall of 2019, the City of Cambridge launched a smart water meter project to install or retrofit smart meters in homes throughout the city to improve the efficiency and reliability of the city’s water system.

Cambridge City Council approved the recommendation to proceed with the Advanced Meter Infrastructure (AMI) implementation in February, 2018. To manage the installation of the smart water meter project, the City entered into a contract agreement with ICONIX Waterworks. Homeowners and businesses received letters with details on how to book an appointment to install smart water meters.

Due to ongoing delays due to pandemic, the project’s original completion date of end 2020 was revised to the end of 2021. As of the end of June, 67% of the targeted installation has been completed.

The AMI system will create a smart water meter network through a radio network that provides data analysis, faster and more accurate billing, alerts for possible leak or flow problems, and remote meter reading which eliminates the need for water meter reading contracts. Coming this fall, the city will also pilot a new enhanced customer engagement portal that will provide homeowners with the ability to view water consumptions trends in near real time, notification of leaks in the home, based on high consumption.

As installation continues during each phase of the COVID-19 pandemic, the safety and well-being of residents remains a top priority. Installers continue to follow strict public health protocols including social distancing, use of masks, gloves and protective equipment as well as disinfectants and hand sanitizer before, during and after each visit.

Residents will continue to be notified by mail when installations will be happening in their area. Installations take approximately 30-60 minutes and may require a short water interruption of about 15 minutes.

More information on the project is available here. Residents who have already received their notification can book their appointment here