City Departments
Accessibility Information and Inclusion Services
Accessibility and Inclusion Services
On this website you are able to access a variety of information concerning accessibility, planning, programs and services.
The City of Cambridge is committed to providing quality service that is accessible to all persons. City Council approved the Accessible Customer Service Policy in February 2009.
In an effort to break down barriers in the built environment, Cambridge has adopted the City of London's Facility Accessibility Design Standards. This building standard goes beyond existing regulations and is applied to all new buildings and renovations owned, operated or leased by the municipality. These standards have been adopted - or adapted - by more than 50 municipalities and organizations in Canada and the United States.
The City of Cambridge Accessibility Plan is developed annually in partnership with senior city staff, the Accessibility Advisory Committee (AAC) and the public at large.
New standards impact private sector business
The Ontario Government is introducing accessibility standards with the goal of making our province more accessible by 2025. The Accessibility Standards for Customer Service became law in 2008. The Information and Communication Standard, the Employment Standard and the Transportation Stanrdard all became law in July 2011 under the Integrated Accessibility Regulation. The Built Environment Standard is under development. These standards apply to all private and public sector organizations in Ontario. Compliance deadlines will be phased in over the next 5 to 10 years. You will find an overview of the status of the five standards on our website.
Training required for City suppliers of goods & services
Businesses and individuals that the City of Cambridge has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service.
Training outlines and information is available at AccessON.ca
Inclusion Services can answer your questions about...
On this website you are able to access a variety of information concerning accessibility, planning, programs and services.
The City of Cambridge is committed to providing quality service that is accessible to all persons. City Council approved the Accessible Customer Service Policy in February 2009.
In an effort to break down barriers in the built environment, Cambridge has adopted the City of London's Facility Accessibility Design Standards. This building standard goes beyond existing regulations and is applied to all new buildings and renovations owned, operated or leased by the municipality. These standards have been adopted - or adapted - by more than 50 municipalities and organizations in Canada and the United States.
The City of Cambridge Accessibility Plan is developed annually in partnership with senior city staff, the Accessibility Advisory Committee (AAC) and the public at large.
New standards impact private sector business
The Ontario Government is introducing accessibility standards with the goal of making our province more accessible by 2025. The Accessibility Standards for Customer Service became law in 2008. The Information and Communication Standard, the Employment Standard and the Transportation Stanrdard all became law in July 2011 under the Integrated Accessibility Regulation. The Built Environment Standard is under development. These standards apply to all private and public sector organizations in Ontario. Compliance deadlines will be phased in over the next 5 to 10 years. You will find an overview of the status of the five standards on our website.
Training required for City suppliers of goods & services
Businesses and individuals that the City of Cambridge has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service.
Training outlines and information is available at AccessON.ca
Inclusion Services can answer your questions about...
- Accessibility issues related to municipal services
- Accessibility Planning in Cambridge
- Municipal obligations under the Accessibility for Ontarians with Disabilities Act (AODA, 2005)
- Accessibility Advisory Committee
- Parking and/or snow removal issues
- Concerns with roads, curb cuts, and street lighting
- Information on Building and Zoning By-laws
- Access to information and/or education on accessible design in the built environment
- Program Supports and Adaptations
- Telecommunications
- Accessible Information and Communication Request Form
Recreation and Leisure
- ACCESS Cambridge Newsletter
- Accessibility issues related to municipal recreation programs and services
- Leisure Buddy (1:1 support service program for children, and youth ages 3-25, with special needs)
- Activities for Less (fee subssidy program)
- JumpStart (fee subsidy program)
- Task Force for Inclusive Recreation in Cambridge
- SunBlast Playground Program for Special Needs participants SunBlast Playground 2011 Registration form
- PAL (Personal Assistant for Leisure Activities Card)
- Just Hangin' Out
- Adaptive Equipment options
- Accommodations and Support Services for kids with special needs in Playgrounds, Day Camps and Children's Arts Programs.
- Special Hockey International - Cambridge Ice Hounds
- Kids Soccer
- Multi-sport
- Zumba
- General Specialized Program Inquiries
To provide feedback on accessible programs/services please use this customer feedback form in pdf version
For additional information, questions or to express comments/concerns that relate to accessible services please contact:
Pamela Albrecht
Co-ordinator of Corporate Accessibility Planning and Inclusion Services
The Corporation of the City of Cambridge
50 Dickson Street, Main Floor
P.O Box 669
Cambridge, Ontario N1R 5W8
(519)740-4681 ext 4689 | TTY (519)623-6691
albrechtp@cambridge.ca
Related Documents
| DOCUMENT | DESCRIPTION | DATE POSTED | |
|---|---|---|---|
| Accessibility | |||
| Sunblast Playground Registration Form | Sunblast Summer Playground Registration Form | 2011-05-17 | PDF 50Kb |